Refund & Return Policy

Paper Pineapple Co.

🍍 GOOD PAPER. BRIGHTER DAYS. ☺

Thank you for shopping with Paper Pineapple Co.! We carefully select our stationery, journals, stickers, washi tapes, and other fun finds to bring a little extra joy to your everyday life.

Please review our refund and return policy before placing an order.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind, personal preference, or accidental purchases.

We encourage you to carefully review product descriptions, photos, quantities, and other details before completing your purchase.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

We want your order to arrive in great condition!

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery, whenever possible.

To help us resolve the issue, please include:

• Your order number

• A brief description of the issue

• Clear photos of the affected item and packaging, if available

We will review your concern and work with you toward an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Please do not discard damaged products or packaging until we have had an opportunity to review your concern.

The 7-day reporting period helps us investigate issues promptly but does not limit rights or remedies provided by law.

Non-Returnable Items

Except where required by law or otherwise provided in this policy, we do not accept returns or exchanges for:

• Stickers, washi tapes, and other stationery supplies

• Journals, notebooks, and paper goods

• Pens, markers, and writing accessories

• Pouches, bags, and other accessories

• Mystery bundles, blind boxes, and surprise items

• Sale, clearance, and promotional items

Mystery Bundles & Blind Boxes

Part of the fun of mystery bundles and blind boxes is the surprise!

Contents may vary, and specific characters, designs, colors, or items are not guaranteed unless explicitly stated in the product description.

We do not offer refunds or exchanges based solely on receiving an unexpected or duplicate item. However, damaged, defective, incorrectly supplied, or materially misdescribed products will be addressed as described above and as required by law.

Order Cancellations

Orders are processed as promptly as possible. Because all sales are final, cancellations are not guaranteed once an order has been placed.

If you notice an error in your order, please contact us immediately. We will do our best to assist before processing or shipment, but we cannot guarantee that changes or cancellations can be accommodated.

Any cancellation or refund required by applicable law will be honored.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear, depending on your financial institution or payment provider.

Contact Us

If you have questions about your order or believe you received a damaged, defective, or incorrect item, please contact us.

Paper Pineapple Co.

Email: [Insert customer service email]

Please include your order number so we can assist you as quickly as possible.

Thank you for supporting Paper Pineapple Co. We're happy you're here!

🍍 GOOD PAPER. BRIGHTER DAYS. ☺